Do More With NPS Using MirrorWave

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Read about how we use cookies and how you can control them in our Privacy Policy. By using our site, you consent to our use of cookies.

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Do More With the Net Promoter Score (NPS)


Do More With NPSLooking to go to the next level with NPS?  


NPS is a widely accepted approach, but users can get frustrated and want to go the next step, such as:

  • Post encounter surveys aren’t always effective – add value by focusing on multi-step experiences (episodes) and relationships over time
  • Willingness to recommend isn’t for everyone, what are the more strategic alternatives? 
  • NPS is widely criticised for its lack of explanation because the questions are unconnected, single pulses. ‘Following’ people over time is much more powerful - find out what is changing and why
  • Get more than empty benchmark scores by uplifting your NPS to a true customer management strategy

Gain real strategic advantage with your customer feedback using MirrorWave - complete this form to download the whitepaper.