WE'RE IN THE BUSINESS OF STORYTELLING
We follow individuals over time, regularly pulsing them with the same three questions so we can understand what's changed with them since last time and why.
We do this using our world-first longitudinal platform which builds individual relationship stories over time and makes it easy for our clients to get into a rhythm of listening and taking action.
It’s similar to a doctor who
measures the same things each
time you visit, then consults your
medical history to see what’s changed,
before diagnosing and prescribing.
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MirrorWave makes it easy to follow change and act upon it. |
WHO IS IT FOR?
MirrorWave is for businesses who are serious about their enduring customer relationships, with individual customers, strategic accounts or two-way partnerships
It’s 10 years since we founded MirrorWave.
Over that time, across all the programs we’ve ever run, we’ve helped businesses halve the number of dissatisfied people and more than double (2.3x) the number of highly satisfied people.
UNLOCK POTENTIAL AT TWO DIFFERENT LEVELS
Get a fresh big picture.
- Form strategy from truly unique change-based insights
- Drive a personalisation centric culture by understanding individuals better
- Bring a more accountable attitude to managing relationships and experiences
Serve individuals better.
- Identify individual problems early
- Use the positives to do better business
- Convert individual problems into opportunities
- Understand whether the actions you have taken have worked for individuals