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Featured Article

Four ways good listening is good for business

MirrorWave / 10th April, 2018
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In business, feedback management has a reputation for being soft – and for good reason!  Leadership teams do not apply the blow torch to their market-facing interventions often enough, to understand the real business outcomes. Two things need to be done: 1) [...]

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Unlocking relationship potential

How to REALLY build a customer centric business

MirrorWave / 19th February, 2018
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In the second of our four-part series on how to profit from feedback management, we’re talking about how be more externally, or customer, focused. Most leaders want to build a more customer focused organisation.  [...]

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Unlocking relationship potential

Getting The Truth To The Top: How To Avoid Being Blindsided

MirrorWave / 25th January, 2018
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It is rare that leaders hear the whole truth and nothing but the truth from their key stakeholders – customers, employees or partners.  There is a serious risk of being blindsided. Listening and [...]

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Challenging traditional methods

Escaping the Anonymous Employee Engagement Survey Tarpit

MirrorWave / 29th November, 2017
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For too many companies, engagement surveys or climate surveys are a pretty meaningless annual routine that’s all about collecting metrics and going through the motions.  Employees don’t believe in [...]

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Featured Article

Dancing to the same tune across the whole business

MirrorWave / 13th March, 2018
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There’s a lot of feedback getting collected in most organisations.  The trouble is these feedback streams are separate and disconnected from each other. For example, the marketing team might run a customer-facing NPS program; project teams may be using Survey [...]

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Unlocking relationship potential

Do leaders really know what their staff are thinking?

MirrorWave / 30th June, 2017
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Improving staff morale and performance to achieve overall business objectives is a key task of any leadership team.  Business and Relationship coach, Lisa Hough, shares an idea that gets everyone working [...]

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A fresh big picture

Sink or swim in your big data streams

MirrorWave / 9th May, 2017
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Most business data are in streams – connected up over time for a specific customer or account.  For example, consider these key data streams: Enterprise Resource Planning (ERP) – this platform brings [...]

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Challenging traditional methods

Managing experiences means getting personal

MirrorWave / 24th January, 2017
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2016 was a riveting year for those involved in Customer Experience (CX), with 86% percent of companies wanting to excel at customer experience but only 27% qualifying as good in Forrester’s 2015 CX Index. [...]

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